Shipping and Delivery

Where are my items shipped from?
We ship our products from Ferney-Voltaire, France.

Can I track and trace my shipment?
As soon as your items are shipped, you will receive an email with shipping information and a tracking number. Please click the link in the email to track your shipment or simply enter the tracking number on the courier’s homepage.

When do I receive the tracking number?
We dispatch you order in a delay between 1 to 3 days. Once your order has been dispatched, you will receive an email containing a tracking number. Delivery time is normally 3-8 business days, depending on the postal services. Please note that delivery may take slightly longer at peak times such as sales and holidays.

How much duties and taxes will I be charged when I am located outside of EU?
Taxes and duties depend on your shipping destination. Unfortunately, we are unable to estimate how much you will be charged. We advise you to consult local tax and customs authorities for advice.