FAQ

SHIPPING AND DELIVERY


Where are my items shipped from?
We ship our products from Brussels, Belgium.


Can I track and trace my shipment?
As soon as your items are shipped, you will receive an email with shipping information and a tracking number. Please click the link in the email to track your shipment or simply enter the tracking number on the courier’s homepage.


When do I receive the tracking number?
Once your order has been dispatched, you will receive an email containing a tracking number. Delivery time is normally 1-5 business days, depending on your country of delivery. Please note that delivery may take slightly longer at peak times such as sales and holidays.


How much duties and taxes will I be charged when I am located outside of EU?
Taxes and duties depend on your shipping destination. Unfortunately, we are unable to estimate how much you will be charged. We advise you to consult local tax and customs authorities for advice.


PAYMENT

How do I use my discount code?
To activate your discount code, simply enter the code at checkout in the payment section when placing your order online.


RETURNS AND EXCHANGES

How do I return an item?

We can accept returns up to one week after receipt for jewelry, and up to one month after receipt for home decoration items.
1 ) Send an e-mail to yalda (at) yaldaconceptstore.com

2 ) Make sure that the jewellery is packed neatly in their tiny plastic bags and in their original jewellery boxes.  
3 ) Add your order confirmation in the shipment
4 ) Clarify on the customs declaration on the outside of the package that it is a return and value is 0.
5 ) Return your order to the address provided to you by email.


Can I exchange to another item?
Unfortunately, it is not possible to swap to another item online, so you want to order a new style, return your purchased style and place a new order. 

 

Will I have to pay for the return myself?
As of now, we are unfortunately not able to offer free returns or exchanges. Please note that while you are free to choose which shipment method to use when returning items to us, it is your responsibility to ensure that the items reach us safely.

 

Can I exchange or return an item of jewellery with you which is purchased from a dealer?
Jewellery can only be exchanged and returned to the same place where it was purchased.

 

I received an item as a gift. Can I return it?
If the gift was bought from us online, you can return it within 14 days upon delivery. We require the name of the person that bought the gift, and also that the item is in its original condition with all the tags still attached. If the gift was bought one of our retailers, you must contact the store directly.

 

When will I receive my refund?
The refund will be issued after receiving the returned item and after it has been inspected for any signs of wear and tear. The refund is made using the same payment method used at purchase. Normally it takes between 3-8 days before the refund is complete. Be aware, however, that there may be a longer processing time in the Christmas period.